Refund policy

At The Muslim Safe Space, we want you to feel confident when shopping with us. That's why we offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To qualify for a return:

  • Items must be in their original condition — unused, unworn, unmarked, and with all tags and packaging intact.
  • Proof of purchase (order number, receipt, or confirmation email) must be provided.

Important:

  • Refunds and replacements are not available for orders lost or delivered incorrectly due to incomplete or inaccurate shipping details provided by the customer.
  • While we will do our best to update order details before dispatch, we cannot guarantee changes once processing has begun.

How to Request a Return

  • Email info@themuslimsafespace.com within 30 days of delivery.
  • Include your name, order number, the item(s) you wish to return, and the reason for return.
  • Our customer support team will review your request and confirm next steps.
  • For UK orders, a prepaid return shipping label will be provided once your return is approved.
  • For international orders, customers are responsible for return shipping costs.
  • Returns sent back without prior approval will not be accepted.

Refunds After Shipment

  • Refunds are only processed once the product has been received back and inspected.
  • If your return is approved, your refund will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or payment provider to post the refund.
  • If more than 15 business days have passed since approval and you have not received your refund, contact us at info@themuslimsafespace.com.

Note: Original shipping fees are non-refundable, except where you exercise your EU right of withdrawal (see below), for which the standard delivery cost is refunded.

Damages & Issues

Please inspect your order upon arrival and notify us immediately if you receive:

  • A defective or damaged product
  • An incorrect item

We will evaluate and resolve the issue promptly, either by replacement or refund.

Exceptions & Non-Returnable Items

The following cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)
  • Personalised or custom-made products
  • Personal care items (e.g. beauty products)
  • Hazardous materials, flammable liquids, or gases

If you're unsure about whether your item qualifies, contact us before initiating a return.

Exchanges

We do not process direct exchanges. The quickest option is to return your item (if eligible) and place a new order.

Shipping Delays & Refunds

  • Refunds are not offered for delivery delays, as these are outside of our control.
  • If you no longer wish to keep the item after it arrives, you may return it within 30 days under this policy.
  • Refunds will be issued only after inspection of the returned product.

Promotions & Bundles (Buy X, Get Y Free)

For promotional offers:

  • All items from the promotion must be returned together, in original and unused condition, to qualify for a full refund.
  • Partial returns are not accepted.
  • If a free item is not returned, the value of the free item will be deducted from your refund.
  • If any promotional item has been opened or used, we may reject the return or issue only a partial refund at our discretion.

Final Notes

  • All returns are subject to inspection and approval.
  • The Muslim Safe Space reserves the right to refuse returns that do not meet the conditions above.

For assistance at any stage, please email info@themuslimsafespace.com.

EU Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer based in the European Union, you also have the right to withdraw from your purchase within 14 days without giving any reason. This is in addition to our 30-day return policy above.

Withdrawal period

The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. Where the goods in an order are delivered separately, the period runs from the day you receive the last item.

How to withdraw

To exercise your right of withdrawal you may:

  • Use the withdrawal function in your customer account: sign in, open your order, and select "Request cancellation" for orders not yet shipped, or "Request return" for orders already delivered. You will receive an automatic confirmation by email.
  • Or notify us of your decision to withdraw by a clear statement, for example an email to info@themuslimsafespace.com or a letter by post. You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same means of payment you used for the original transaction unless you expressly agree otherwise, and you will not incur any fees for the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of returning them, whichever is earliest.

You must send the goods back without undue delay and no later than 14 days from the day you notify your withdrawal. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply to certain goods, including personalised or custom-made items, sealed goods that are not suitable for return for health-protection or hygiene reasons if they have been unsealed after delivery, and goods liable to deteriorate or expire rapidly.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract:

To: The Muslim Safe Space (info@themuslimsafespace.com)
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: __________
Ordered on / received on: __________
Order number: __________
Name of consumer(s): __________
Address of consumer(s): __________
Date: __________

This information is provided for general guidance and is not legal advice. Consumer rules can vary between EU member states; please have local counsel confirm your obligations.